Servant Leadership and Its Impact on Organizational Commitment and Effective Management Practices for Sustainable Performance

Allan Pleno

doi:10.63931/ijchr.v7iSI2.154

Authors

Allan B. Pleno Bulacan State University-Bustos Campus https://orcid.org/0009-0003-2620-6605

DOI:

https://doi.org/10.63931/ijchr.v7iSI2.154

Keywords:

servant leadership, organizational commitment, effective management practices, sustainable performance

Abstract

This study used a descriptive correlational methodology to investigate organizational commitment, effectiveness, and servant leadership behavior among managers from rural, savings, and cooperative banks in Bulacan. Data were collected from 260 respondents, including 204 employees and 56 managers. The findings revealed that managers evaluated themselves highly, but employees gave greater rates to servant leadership behaviors. Both behavioral and attitudinal dimensions of organizational commitment were highly linked to servant leadership. Furthermore, servant leadership was found to have a strong and positive correlation with organizational effectiveness, as assessed by quality, productivity, and adaptability. Independent t-tests revealed no significant difference in managers' and employees' evaluations of organizational effectiveness. Although managers' self-assessments of specific servant leadership characteristics did not significantly predict success, employees identified conceptualization as an important predictor. These findings emphasize the critical role of servant leadership in increasing organizational commitment and effectiveness in the banking sector, corroborating global research that has shown its favorable influence on organizational performance and employee engagement.

Author Biography

Allan B. Pleno, Bulacan State University-Bustos Campus

Dr. Allan B. Pleno is a dedicated educator, industry expert, and mentor who has spent his career bridging the gap between academia and real-world business practice. As the Department Chair for the BS Entrepreneurship Program at Bulacan State University, he is passionate about shaping future entrepreneurs and business leaders. Holding a Doctor of Business Administration degree from Baliuag University and a license as a professional teacher, Dr. Pleno combines strong academic credentials with extensive industry experience. He has gained valuable insights through key roles in organizational management, finance, and operations at prominent companies such as San Miguel Pure Foods Corporation, Bank of Makati, Total Petroleum Philippines Corporation, and Aras Garden and Resort. Beyond his administrative and managerial roles, Dr. Pleno is an active researcher and author, serving as a Research Consultant at the ETCOR Educational Research Center in Region III. His scholarly work covers Business Process Outsourcing, Feasibility Studies, Business Ethics, and Purposive Communication, with several of his peer-reviewed articles published in Scopus-indexed journals. These publications highlight his contributions to advancing knowledge on sustainable business practices, innovation, and ethical decision-making, earning recognition in both local and international academic circles. As a mentor, Dr. Pleno is deeply committed to empowering students and professionals alike, using his leadership, research, and real-world experience to inspire and guide the next generation of entrepreneurs and business leaders.

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